Digilab London (“Digilab London” or “We”) takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users and customers in accordance with worldwide practices for customer privacy and data protection. Digilab London will not release your personal data to any third parties without your consent or as required by law.
The Digilab London website does not have any direct order (ecommerce) functionality or any enquiry or registration forms (sign up to newsletter/enquiry forms) hosted on the website. The website uses We Transfer as the system for customers to upload their files for printing. The We Transfer system involves you supplying some personal data to us (See the section on We Transfer below). Other information is automatically collected when you use the website including demographic data and browsing patterns (this is only used in aggregate form). We use your IP address to help diagnose problems with our server, and to administer our web site. A summary of the different types of data collected is listed below:
Identity Data - Title, First Name, Last Name, Username.
Contact Data - Billing Address, Delivery Address, Email, Telephone Numbers
Technical Data – Referring websites, IP address, Browser Type
Financial Data – Credit Card/Payment Details (Offline Only)
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
In order for us to provide a contractual service to you and process your order we need to collect the required amount of personal (Identity and Contact) from you as listed below: We will require some (not all) of the following depending on the nature of the customer and order: Title, First Name, Last Name, Billing and or Delivery Address, Delivery Contact (if different), Business Name (if applicable) together with Financial Data (Payment details – credit/debit card)
Once you have uploaded your files via We Transfer we will contact you via the contact information you have provided – either by email or directly by telephone. In most cases we will need to contact you by phone to confirm order details and take payment.
Any paperwork created during the order confirmation is used during the production of your order and is then either stored securely or destroyed. Any financial data (credit card slips) is destroyed after successful authorisation. By law we are required to keep details of a transaction (invoice) for tax purposes for a minimum of 6 years after you cease being a customer. This information is held securely on our account software on our secure server.
We share your personal data with 3rd parties in order to optimise the performance of the website, comply with legal requirements and to carry out our contractual obligations to you, the customer. A list of 3rd parties we share your data with is outlined below.
Syrox Emedia http://www.syroxemedia.co.uk/ - Website design, Web hosting
World Pay https://www.worldpay.com/uk – Online and Offline and Merchant Services
Gillissa http://www.gillissa.co.uk/ – Pay Per Click Consultants
UnikSEO http://www.unik-seo.com/ – SEO Consultants
Garlands http://www.garlands.net/ – Accountancy Services
HM Revenue & Customs, www.gov.uk – Tax Collection
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Under no circumstances do we supply your personal data to third parties for marketing purposes.
Cookies are small data files stored on your computer or device when you browse this website. They are used to 'remember' information including pages and items viewed, items placed into the shopping basket and items purchased. The cookies store this information in order for to you use and purchase from this website. They cannot harm your computer or store any personally identifiable information such as your name, address, credit card or other contact details.
Cookies are essential to the effective operation of this website and enable you shop online with us. If you don't wish to enable cookies, you'll still be able to browse the website but not purchase from it. Most web browsers have cookies enabled, but please refer to 'How do I manage cookies?' below for help how to turn cookies on and off should you need to.
Strictly Necessary Cookies
These cookies are essential in the operation of this website. They are used for a variety of purposes such as remembering the pages visited, items placed in the shopping basket and that the website is in use. This website does not store any personally identifiable information within any cookie or cookie type including any text fields you have completed and credit card information.
These cookies collect anonymous information on how users browse the website, the data is merged and used to help us understand how users operate the website so we can make improvements to enhance your online experience. For example we employ Google Analytics cookies to help us record how users arrive and find the website, how they browse and use the website, so we can improve areas such as navigation, shopping experience and marketing campaigns. Other cookies may include tracking purchases for 3rd party affiliate partners, royalty schemes and promotions. Again the data stored by these cookies is not personally identifiable and cannot be used to identify any individual users.
These cookies remember your choices and preferences such as currency, items viewed, search parameters, wish-lists and any items saved for later. These cookies provide the user with an enhanced user experience making their visits more personalised and pleasant. Again any information collected and stored by these cookies is merged and is not personally identifiable and cannot be used to identify any individual users.
Targeting cookies or advertising cookies
These 3rd party cookies collect information about your browsing habits in order to make advertising decision relevant to your interests. PLEASE NOTE that this website does NOT use any of these types of cookies or collect data for third parties.
If you want to disable cookies you need to change your website browser settings, it will mean that your shopping experience will be limited to browsing and that you won't be able to add products to your basket and purchase them.
To enable and disable cookies will depend on the browser you use, to help manage this we have provided the following details on how to enable cookies for the most popular browsers:-
For Microsoft Internet Explorer:
1. Choose the menu "tools" then "Internet options"
2. Click on the "Privacy" tab
3. Select 'Medium' or higher
For Google Chrome
1. Choose the menu "tools" then "Settings"
2. Click on the "Show advanced settings" link
3. Under 'Privacy' click on the 'Content Setting...' button
4. Select 'Allow local data to be set' as recommended.
For Mozilla Firefox:
1. Choose the menu "tools" then "Options"
2. Click on the "privacy" icon
3. Select 'Use custom settings for history'
4. Select 'Accept cookies from sites' and 'Accept third- party cookies'
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the digilablondon.com site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way. The Privacy Statement does not apply to Third Party sites.
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
If you wish to exercise any of the rights set out above, please contact our Data Protection Officer.
If you have any questions about this privacy statement, or the practices of this site, please contact us via the details below
Data Protection Officer
Unit 6 Precision 4 Business Park