The following points will help you when preparing your files for upload or ahead of your visit. If you need any advice on any aspect of image preparation please call us on 020 8761 0552.
Resolution – please ensure your image resolution is high enough for printing. 300dpi at the print size required will be sufficient for both c-type and giclee processing. If your file resolution is low you can interpolate it for better results. For successful interpolation we recommend software such as Genuine Fractals or in Adobe Photoshop > Image > Image Size > Resample Image > Bicubic Smoother.
Cropping – please crop your images to the print sizes required. If there is a problem with image size/cropping we will always call you to suggest one of the following before processing the prints.
File Format – Tiff, Jpeg, file formats preferred. PDF files can also be printed.
*Tiff files should not have multiple layers. If you have worked with layers, make sure you flatten them before submitting files to us. Also when saving your tiffs, in "TIFF options" select - Image compression - None.
Send us your Images
Details on how to send your image files by email or in the post are listed below.
Please provide the following information to help us process your order.
- Contact Name
- Daytime telephone or mobile number
- Email - automatically provided with FTP but please provide if sending image files by post.
- Image sizes, quantities - automatically provided with FTP but please provide if sending image files by post.
- Order requirements - automatically provided with FTP but please provide if sending image files by post.
- Urgent Orders
C-type and Giclee Prints - same day turnaround is available for c-type and giclee printing. Let us know if you require either same day or next day guaranteed delivery. If you need to arrange a same day delivery, please include your delivery address and postcode to allow us to get an accurate quote from the couriers for you.
Framing, Canvas, Foam Board, Acrylics, Dibond – please check the product pages for turnaround times for each product. If you require your order quicker than the suggested delivery times we can normally fulfil these orders but there may be an urgent order surcharge applied.
Once we have received your image files- either by ftp, post or email - we will then call you back to confirm the order details, delivery address and take payment.
Images can be emailed to: firstname.lastname@example.org
Please limit the attachment size on a single email to 5MB
If your files are bigger than 5mb please use our FTP file upload system which has a 2GB file size limit.