Upload / Send us your photos

FTP File Upload

Our easy to use FTP file upload system is ideal for sending single or multiple image files to us. The maximum upload size per session is 2GB.

Step by Step Guide

Go Straight to Upload
  1. Please enter your email address in the "Your email address" box.

  2. Please enter your NAME and MOBILE NUMBER in the "Subject" box. We will contact you once we receive your images to confirm order details, delivery address and to take payment – we cannot progress your order without a contact number.

  3. Please enter summary of your order requirements in the "Message" box. For larger orders with multiple print sizes or orders involving mounting, framing etc. please send an accompanying email outlining the full details of the order.

  4. Select your images by pressing "Browse" and adding to the "Select a file" box.

  5. To add more files – click "add another file" – there is a limit of 5 files per session. If you have to upload multiple images at different sizes it is a good idea to create a master file with sub folders for each print size required. Compress the master folder into a zip file using ZIP or Stuffit applications and then upload that zip file only.

  6. Press "Send It" to complete the upload process.

Please include your mobile / daytime telephone number in Subject box.

You will receive an email confirming your upload has been successful.

Once we receive notification of your upload we will call/email you to confirm payment and order details.

Uploading large tiff files can take a long time and is often unnecessary. If your files are prepared and ready to print a jpeg file will be sufficient for printing purposes. This will greatly reduce the upload time on You Send It.

Image Preparation

The following points will help you when preparing your files for upload or ahead of your visit. If you need any advice on any aspect of image preparation please call us on 020 8761 0552.

  1. Resolution – please ensure your image resolution is high enough for printing. 300dpi at the print size required will be sufficient for both c-type and giclee processing. If your file resolution is low you can interpolate it for better results. For successful interpolation we recommend software such as Genuine Fractals or in Adobe Photoshop > Image > Image Size > Resample Image > Bicubic Smoother.

  2. Cropping – please crop your images to the print sizes required. If there is a problem with image size/cropping we will always call you to suggest one of the following before processing the prints.

    • Reduce image size to leave white edges on one dimension of the print (top and bottom or left and right)
    • Crop the image/s and print full image area (after consultation with you)
    • Resubmit image/s again cropped to print size required
  3. Color Space – please submit your files in Adobe RGB (1998)

  4. File Format – Tiff, Jpeg, file formats preferred. PDF files can also be printed.
    *Tiff files should not have multiple layers. If you have worked with layers, make sure you flatten them before submitting files to us. Also when saving your tiffs, in "TIFF options" select - Image compression - None.

Send us your Images

Details on how to send your image files by email or in the post are listed below.

Required Information

Please provide the following information to help us process your order.

  • Contact Name
  • Daytime telephone or mobile number
  • Email - automatically provided with FTP but please provide if sending image files by post.
  • Image sizes, quantities - automatically provided with FTP but please provide if sending image files by post.
  • Order requirements - automatically provided with FTP but please provide if sending image files by post.
  • Urgent Orders
    C-type and Giclee Prints - same day turnaround is available for c-type and giclee printing. Let us know if you require either same day or next day guaranteed delivery. If you need to arrange a same day delivery, please include your delivery address and postcode to allow us to get an accurate quote from the couriers for you.
    Framing, Canvas, Foam Board, Acrylics, Dibond – please check the product pages for turnaround times for each product. If you require your order quicker than the suggested delivery times we can normally fulfil these orders but there may be an urgent order surcharge applied.

Once we have received your image files- either by ftp, post or email - we will then call you back to confirm the order details, delivery address and take payment.

Post - CD/USB

Please print off a copy of the PDF order sheet and send with your CD/USB to:

Digilab London
F24 Parkhall Trading Estate
40 Martell Road, London, SE21 8EN

Email

Images can be emailed to: sales@digilablondon.com

Please limit the attachment size on a single email to 5MB

If your files are bigger than 5mb please use our FTP file upload system which has a 2GB file size limit.